Shipping, Billing & Payment

1. Shipping

Destinations

• We currently ship within the U.S. (Lower 48 states).
• International shipping is not available at this time.

Shipping Costs

• Shipping is quoted before or after purchase, depending on supplier requirements.
• Some suppliers (e.g., BakeMax) may offer free freight above a minimum order threshold.
• Other suppliers (e.g., MAM Forni) sell Ex-Works; freight/delivery are quoted separately and import duties/taxes are the buyer’s responsibility.
• Duties/taxes may apply depending on your location.

Processing & Delivery

• Orders are processed within 2–5 business days (Mon–Fri, excluding holidays).
• Delivery times vary by supplier, carrier availability, and order size. Estimates are provided at quote or order.
• Typical options include curbside/tailgate, threshold, or white-glove service (extra fees may apply).

Delivery & Inspection

• Inspect shipments upon delivery. Report damage within 24 hours with photos of the item, packaging, and shipping label.
• Report missing items within 7 days of delivery.
• Incorrect shipping addresses entered at checkout are the customer’s responsibility; reshipment fees may apply.

2. Billing & Payment

Accepted Payment Methods

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay, Google Pay
• ACH/EFT transfers
• We do not accept cash, checks, money orders, or wire transfers unless approved in advance.

Pricing & Taxes

• All prices are in USD and subject to change without notice.
• Applicable sales tax is calculated at checkout.
• Duties/taxes may apply depending on your location and supplier terms.

Payments & Invoicing

• One-time orders are paid in full at checkout unless otherwise specified in writing.
• Invoices and receipts are emailed upon order completion.

Security & Fraud Prevention

• All transactions are encrypted via SSL and processed through PCI-compliant gateways (e.g., Stripe, PayPal).
• Orders may be delayed or canceled if flagged for suspected fraud.

3. Refunds & Returns

See our Returns, Refunds & Cancellations policy for details. In general, refunds are issued to the original payment method after inspection.

4. Customer Support

5. Policy Updates

• We may update this policy at any time.
• Material changes will be notified via email or posted on our website.
• Continued use of our services after updates indicates acceptance.

Brand-Specific Notes

BakeMax

• Certain products may qualify for free freight above minimum order thresholds.
• Customers must inspect items at delivery; damage claims are filed with the carrier.

MAM Forni

• Shipped Ex-Works (Italy). Freight, import duties, tariffs, and customs brokerage are the customer’s responsibility.
• Quotes may be provided upon request.