Shipping, Billing & Payment

1. Shipping

Destinations

• We currently ship to all 50 U.S. states.
• International shipping is not available at this time.

Shipping Costs

• Orders over $1,000 qualify for free standard shipping.
• Orders under $1,000 have a flat shipping rate of $79.
• All shipping costs are shown at checkout; no hidden fees.

Processing & Delivery

• Orders are processed within 2–4 business days (Mon–Fri, excluding holidays).
• Orders placed before 5:00 PM PST are processed the same day. Weekend/holiday orders process the next business day.
• Estimated delivery windows:
  • Standard: 5–7 business days
  • Expedited: 2–5 business days
• Delivery times are estimates and may be impacted by carrier delays, weather, or peak seasons.

Delivery Options

• Standard curbside delivery (free for qualifying orders)
• Threshold delivery (to your doorstep or garage)
• White glove delivery (inside placement, minor assembly, packaging removal)
• Contact us before ordering for special delivery requests.

Delivery Issues

• Inspect packages immediately upon delivery.
• Report damaged items within 24 hours with photos of the item, packaging, and shipping label.
• Report missing items within 7 days of delivery.

Incorrect Shipping Addresses

We are not responsible for incorrect addresses entered at checkout. Additional shipping fees may apply for reshipment.

2. Billing & Payment

Accepted Payment Methods

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay, Google Pay
• ACH/EFT transfers
• We do not accept cash, checks, money orders, or wire transfers.

Pricing & Taxes

• Prices are listed in USD and may change without notice.
• Applicable taxes are calculated at checkout.
• Your bank may charge currency conversion or other fees.

Payments & Invoicing

• One-time orders are paid in full at checkout.
• Subscriptions are billed monthly on the 1st and renew automatically unless canceled at least 30 days in advance.
• Invoices and receipts are emailed upon order completion.

Security & Fraud Prevention

• All transactions are encrypted via SSL and processed through PCI-compliant gateways (e.g., Stripe).
• Orders may be delayed or canceled if flagged for suspected fraud.

Late Payments

• A 1.5% monthly late fee may apply to overdue balances, where permitted by law.
• Services may be suspended until payment is received.

Disputes & Errors

Report billing issues within 10 days to billing@cookwaremasters.com for review and resolution.

3. Refunds & Returns

Please see our separate Returns, Refunds & Cancellations policy for full details. Refunds are generally processed within 14 days to the original payment method after inspection.

4. Policy Updates

• We may update this policy at any time.
• Material changes will be notified via email or posted on our website.
• Continued use of our services after updates indicates acceptance.

5. Customer Support