Returns, Refunds & Cancellations

1. Order Cancellations

• Before Shipment: Orders may be canceled at no charge prior to leaving the supplier’s warehouse. Please contact us immediately by phone or email.
• Custom / Made-to-Order Items: These are non-cancellable and non-refundable once production begins.

2. Returns & Refunds

• Return Window: Most items can be returned within 30 days of receipt if unused, undamaged, and in original packaging with all accessories.
• Authorization Required: All returns must be pre-approved and issued a Return Merchandise Authorization (RMA).
• Restocking Fee: Large equipment may be subject to a 25–30% restocking fee.
• Return Shipping: Customers are responsible for return freight unless the item is defective, damaged, or incorrect.
• Non-Returnable Items: Custom/personalized products, clearance items, perishable goods, and gift cards.

3. Damaged or Defective Items

• Inspect shipments immediately upon delivery.
• Report visible or suspected damage within 24 hours with photos of the packaging, item, and shipping label.
• We will coordinate with the manufacturer or carrier to arrange replacement parts, repair, or replacement equipment.

4. Product Never Arrived

If your order does not arrive within the estimated timeframe, contact us and we will investigate. Resolution may include replacement or refund.

5. Brand-Specific Policies

BakeMax

Warranty

• Most items: 1-Year Limited Parts & Labor Warranty.
• Select items: 2-Year Limited Warranty.
• Normal wear parts (attachments, bulbs, switches, etc.): 90 days.
• Warranty is void if not installed/maintained by qualified professionals.

Returns

• Must be approved in writing with an RMA.
• Restocking fee: 30%.
• Manufacturer defects: BakeMax covers freight for replacement.
• Not returnable: special orders, refurbished, clearance, demo units.

MAM Forni

Warranty

• Oven structure (masonry/metallic parts): 10 years.
• Electrical/motor components: 2 years (first 6 months full coverage; remaining 18 months parts only; labor/shipping extra).
• Warranty void if misused, improperly installed, or serviced by unauthorized personnel.

Returns

• MAM has a strict no-return policy. Defective items are handled individually (repair or parts replacement).

6. Duties, Taxes & Import Fees

For imported items (including MAM Forni ovens), duties and taxes may apply depending on your location. These are the responsibility of the buyer and are not included in listed product prices or shipping quotes.

7. Refund Processing

• Refunds are issued to the original payment method after inspection. Please allow up to 14 business days from receipt of returned items.
• Partial refunds may apply if items are not returned in original condition.

8. Contact Us