Returns, Refunds & Cancellations

1. Order Cancellations

• Before Shipment: Orders can be canceled free of charge before leaving our warehouse. Contact us immediately via phone, email, or live chat.
• Custom & Made-to-Order Items: These begin production immediately and are non-cancellable and non-refundable.

2. Return Eligibility & Conditions

Most items can be returned within 30 days of receipt if all of the following are true:

• The item is unused, undamaged, and in its original packaging with all accessories.
• Proof of purchase is provided.
• Return shipping is the customer’s responsibility unless the return is due to our error (defective, damaged, or incorrect item).
• Items must be shipped within 7 days of receiving a Return Merchandise Authorization (RMA).

Restocking Fee: A 25% fee may apply for freight or large-item returns.

Non-Returnable Items: Custom/personalized products, perishable goods, intimate/sanitary items, gift cards, and downloadable software.

3. Return Process

1. Contact Customer Service with your order number and reason for return.
2. Upon approval, you will receive an RMA number and return instructions/label if applicable.
3. Ship your return using a trackable service and retain tracking information.

4. Refunds & Exchanges

• Refunds are processed to the original payment method after inspection, usually within 14 business days.
• Partial refunds may apply for items not in original condition or late returns.
• Exchanges are available for defective, damaged, or incorrect items — we cover return shipping in these cases.
• For change-of-mind exchanges, customers cover return and reshipping costs.

5. Damaged Shipments

• Inspect packages immediately upon delivery.
• Report visible or suspected damage within 24 hours via email, including photos of the item, packaging, and shipping label.
• Claims reported after 24 hours may be denied due to carrier policies.

6. Incorrect or Defective Items

Notify us immediately if you receive the wrong item or a defective/damaged product. We will cover return shipping and provide a replacement or full refund.

7. Product Never Arrived

Contact us if your order does not arrive within the estimated delivery time. We will investigate and provide a refund or replacement as appropriate.

8. Promotions & BOGO Offers

• For Buy One, Get One (BOGO) promotions, both items must be returned for a full refund.
• Returning only one item may result in store credit or replacement.
• Customers are responsible for return shipping and restocking fees on partial returns.

9. Chargebacks

Please contact us first to resolve any issues. Fraudulent chargebacks may be pursued legally, but we handle all disputes professionally.

10. Customer Acknowledgments

• Inspect shipments upon arrival and report damage within 24 hours.
• Accept responsibility for return shipping and any applicable restocking fees.
• Understand that custom/made-to-order items are final sale.
• Understand refund limitations after shipment and on partial BOGO returns.

11. Warranty Policy (Coming Soon)

We are finalizing warranty coverage with our suppliers. Full details will be available before shipping any orders. Contact us if you have questions in the meantime.

12. Contact Us